Privacy Policy

This Privacy Policy explains how Run4win Casino may collect, use, store and share information when you visit our website, create or use an account, contact support, or use our services. We aim to handle personal information fairly, securely and transparently. This policy is written for players in Australia and describes the main types of information an online casino may need to process to operate its services, meet legal and security requirements, and provide player support.

Run4win Casino operates under a licence issued by the Comoros (AOFA), reference ALSI-202508056-FI2, and a licence from the Tobique Gaming Commission, licence No. 0000002.

Information we may collect

When you use Run4win Casino, we may collect information that identifies you, relates to your account, or is connected with your use of the website. The information collected depends on the services you use, the actions you take, and the information needed to meet applicable requirements. We try to collect information that is relevant to these purposes and avoid collecting information that is not reasonably needed.

Account and identity details

This may include your name, date of birth, contact details, username, account preferences and other details provided when you register or update your account. We may also collect information about your communications with us, including questions, requests, complaints and records of support interactions.

Verification information

To help confirm identity, protect accounts and meet legal or security obligations, we may request verification documents or information. This can include identity documents, evidence of address, information about the source or use of funds, and related checks where appropriate. Verification information is handled for legitimate operational, compliance and security purposes.

Payments and transactions

We may record deposits, withdrawals, wagers, account balances, bonuses or other transaction information connected with your account. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment or transaction, but payment information may be handled directly by the relevant provider in accordance with its own privacy terms.

Device, technical and cookie data

When you access our website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and information about how you use the website. We may also use cookies and similar technologies. These tools can help us remember preferences, keep the website working, improve performance, understand usage and support security.

How we use information

We use personal information for purposes connected with providing and managing the Run4win Casino service. Our uses may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity and carrying out age, verification, security and anti-fraud checks.
Detecting, investigating and preventing suspicious, unauthorised, fraudulent or unlawful activity.
Providing customer support, responding to questions and resolving account or transaction issues.
Operating, maintaining, testing and improving the website, games and related services.
Personalising certain features or remembering settings where this is appropriate.
Sending service messages about your account, security, transactions, changes or important operational matters.
Sending marketing communications where permitted and where you have provided the required permission or have another valid basis for receiving them.
Meeting applicable legal, regulatory, tax, accounting, risk management and responsible gambling obligations.
Protecting our rights, the rights of players and the security of our systems, services and business.

We may combine information collected from different parts of the website or from service providers where this is reasonably necessary for these purposes. For example, account details may be considered alongside transaction, device or verification information when assessing account security. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Marketing choices

You may receive marketing messages only where the relevant requirements for sending them have been met. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing an available account preference, or contacting us. Stopping marketing messages will not normally stop essential service, security or account communications.

Sharing, security and retention

We may share information with trusted service providers that help us run the website and support players. Depending on the service, these providers may assist with hosting, technology, customer support, identity verification, payment processing, fraud prevention, analytics, security or communications. Providers are expected to handle information for appropriate purposes and in line with applicable requirements.

Information may also be disclosed where necessary to meet a legal or official request, protect the safety and security of the service, investigate suspected wrongdoing, enforce applicable terms, resolve disputes, or protect the rights and interests of Run4win Casino, players or another person. If information is handled in another country by a service provider, appropriate safeguards may apply as required by the relevant privacy rules.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring and staff or provider procedures. No website, internet transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account activity, dispute or security needs, and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in an appropriate way.

Cookies

Cookies are small files or similar technologies placed on a device when a website is used. Some cookies are necessary for account access, security and core website functions. Others may help us remember choices, understand website use, improve performance or support relevant communications. You can manage or remove cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the website.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where permitted, and withdrawing consent to marketing. You may also ask questions about how your information is used or raise a concern about our handling of it.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or to withdraw consent to marketing, contact support@run4wincasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

We will consider and respond to valid requests within a reasonable timeframe and in accordance with applicable requirements. In some circumstances, we may be unable to provide all requested information or delete certain records. This may apply where information must be retained for legal, security, fraud prevention, transaction, dispute resolution or other legitimate purposes. If a request cannot be completed in full, we will explain the relevant limitation where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically so they remain informed about how information may be handled. If a change is significant, we may provide an additional notice where appropriate.

By using Run4win Casino services after an updated policy takes effect, you acknowledge that your information may be handled as described in the updated policy, subject to your rights and any requirements that apply. If you have a privacy question or want to exercise a data right, please contact support@run4wincasino.wtf.